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The Energy Detective Support Forum > Technical Support - 5000 Series > Communication Issues > TED5000 No Data to Footprints
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Author Topic: TED5000 No Data to Footprints  (Read 147 times)
rockchalker
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Posts: 2
« on: July 23, 2010, 12:44:05 PM »
TED5000 quit communicating a few days ago and working great for 16 days - no data getting to Footprints nor Google Power Meter.
I restarted TED5000 - no changes.
I restarted my router.
I unplugged the gateway and ensured the cat5 cable is connected.
I verified the MTU has a flashing green light.

What am I missing?  Is there any other troubleshooting documentation outside of this forum?
Thanks
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rockchalker
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Posts: 2
« Reply #1 on: July 26, 2010, 01:45:48 PM »
I found my own answer regarding troubleshooting.  I called and got an RMA issued - looks like the gateway is cooked because that's what I'm returning.
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